Junior 1st & 2nd Line Desktop and Remote Support Engineer
Due to in-house promotions and expansion into new support areas, we are looking for a keen and committed individual to join our friendly IT support team. This position will be based in Durham at our office in Witton Gilbert.
Are you suitable?
We are looking for a keen, self-motivated individual to join our fast-paced support desk to help provide support to our customers across the UK. Aptitude and attitude are as important as experience. Applicants must have at least 1 years’ experience in IT support. The successful applicant will be able to demonstrate care and attention to detail whilst being polite and helpful with any support. Ideally, we would prefer local people for this role due to travelling though all applicants are considered.
The successful applicant will be expected to answer calls from customers in a professional and friendly manner, whilst efficiently diagnosing faults. To ensure accurate and thorough call logging a high attention to detail is required. The severity of the fault must then be assessed and prioritised as required. At this point diagnostics can be performed in addition to remote work if applicable. Helpdesk support would apply primarily for workstations and Office 365 but also a range of peripherals and services including networks and virtual servers. In-house training will be given as required.
Ideal applicants need to have experience in a similar role or any of the following:
· Computer support via telephone & email
· General IT Remote support
· A practicing knowledge of Windows operating systems
· Experience of supporting Office products including Office 365
· Knowledge of Veeam backup solutions would be advantageous
Hours of Work
The support desk covers the hours of 8.30am to 5.00pm Mon-Fri.
Based on relevant experience
All posts at ES Systems Ltd are subject to a 3-month probation period with standard contract and terms being provided after this period.